Fluid Hosting 20 Oct 2018 
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 Domain Registration
  Do you register domains? Yes, we can register new domains. You can choose to have a new
 Where are you and your servers/equipments located?
  We own and operate a private cage inside Equinix IBX Secau
 Is Fluid Hosting a reseller?
  Definitely not! Fluid Hosting is not a reseller of other hosting company. We own and manage all of
 Do you provide 24/7/365 support?
  Yes, we do provide 24/7/365 support through our support desk/ticket. In addition, we do provide ex
 What payment methods do you accept?
 We currently accept four payment methods:Credit card (VISA/MasterCard/American Express
 Who are your bandwidth providers?
  We use Internap, Bandcon, and Uberbandwidth as our bandwidth providers.
 Where can I find your Terms Of Service, Acceptable Use Policy, and Service Level Agreement?
  You can read our Maser Service Agreement--which includes our Terms of Service, our Service Level A
 Do you allow IRC?
  No, we do not permit any IRC related activity and the use of any IRC software inside our network.
 What is your uptime guarantee?
  As describe on our Master Service Agreement/MSA
 Can I change my plan anytime?
  Fluid Hosting offers wide varieties of service plans/solutions. Unle
 Do you offer custom plans?
 We do not normally offer custom plans. If you have specific needs that do not fit with our standard
 Do you offer dedicated servers?
 Yes, we do offer dedicated servers on a custom quote basis. Please contact our
 Do you give discounts?
  Yes, we do give discounts on pre-payments. We give discounts for various billing prepayment. The l
 Will I be able to change my billing term after I signup?
  Yes, you will be able to change your billing term (e.g. monthly to annually) at anytime. When you
 How long does it take to activate my new account?
  Our sales/billing department open 6 days a week:Monday to Friday, 9AM - 5PM Eastern Ti
 How do I move my site to Fluid Hosting?
  If you would like to move your site hosted somewhere else to Fluid Hosting, simply follow these st
 What do you mean by dedicated mail server?
 Unlike many web hosting companies, Fluid Hosting, uses a separate dedicated mail server.
 What do you mean by dedicated database server?
  Unlike many web hosting companies, Fluid Hosting, uses a separate dedicated database server.
 Do you offer 30 day money back guarantee?
  We do offer customers a peace of mind by giving customers 30-day unconditional money back guarante
 Network & Server Uptime Reports
  If you wish to take a look at Fluid Hosting's current uptime report for our network and servers yo
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